BOSS Revolution Customer Support
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International calling
Calling app
What services are available through the BOSS Revolution Calling App?
The app can be used for international calling, including unlimited plans, international and domestic mobile top up and money transfer.
We frequently update the app with performance improvements and new features, so be sure to download the app and get the most out of your BOSS Revolution account. You'll save even more with lower international rates and special offers just for app users!
Will the Calling App connect to my existing BOSS Revolution account?
Yes, the app is an extension of your existing International Calling account. Once you download and activate the app you can start making calls immediately, using your existing Boss Revolution calling balance.
Does the BOSS Revolution Calling App replace my current mobile service provider or mobile calling plan?
The BOSS Revolution Calling App does not replace your current mobile service provider or plan. The app requires that you have a mobile data or Wi-Fi connection.
How do I install the BOSS Revolution Calling App on my Android phone?
Use this link to download the app from Google Play:
How do I install the BOSS Revolution Calling App on my iPhone?
Use this link to download the app from the App Store:
Can I use the BOSS Revolution Calling App when I am not in the U.S.?
Yes, you can use the BOSS Revolution Calling App when you travel internationally. All you need is Wi-Fi access with a strong internet connection. Unless international roaming is included in your domestic mobile plan, please make sure you turn off your cellular data to avoid roaming charges.
Can I access my contacts from the BOSS Revolution Calling App?
Yes, you can access all of the contacts stored in your phone's address book simply by tapping the Contacts button. You'll have one-tap calling to the people you call most.
Can I add funds directly in the BOSS Revolution Calling App?
Yes. Simply tap your balance on the BOSS Revolution Calling App menu and then choose the amount you want to fund.
You can also redeem a BOSS Revolution phone card in the app.
How do you protect my credit card information?
We take security and the confidentiality of our customers' personal information very seriously. All transactions in the BOSS Revolution Calling App are conducted according to the highest level of security standards and SSL encryption to prevent customer information from being intercepted. All card information is then encrypted a second time before being stored on our secure billing servers.
We recommend always using the most recent version of your Internet browser, so you can benefit from its latest security features and protect your online transactions.
Making Calls
How much does it cost to call with BOSS Revolution?
You can view BOSS Revolution calling rates in the app or on the website. In the app, just select a contact or dial a number and the per minute rate will be displayed. On the website, go to the home page, and choose a country to view the rates.
How do I sign up for BOSS Revolution International Calling?
You can sign up directly on www.bossrevolution.com or in our award-winning BOSS Revolution Calling App. It's free to download and features low international calling rates and special offers.
Which Boss Revolution access number should I use?
Select the access number for the language you prefer:
- English: 716-271-BOSS (2677)
- Spanish: 716-770-BOSS (2677)
- Creole: 716-328-1927
- French: 716-328-9007
- Arabic: 716-328-9027
- Amharic: 716-328-9057
Alternatively, you can use BOSS Revolution's toll-free access numbers: 1-800-374-4922 (English) and 1-800-376-5077 (Spanish). Please note that a 1.5¢ per minute surcharge applies when using toll-free access numbers.
Calling plans
Do you offer unlimited plans?
Yes, download the BOSS Revolution Calling App to see a full list of unlimited plans or go to the home page on the website, choose a country and view the plans available.
Where can I purchase unlimited plans?
You can purchase unlimited plans directly in the BOSS Revolution Calling App or at a BOSS Revolution retail store.
Can I subscribe to an unlimited plan?
Yes, you can purchase a plan on a one-time basis or subscribe to be re-enrolled at the end of the plan term.
Adding funds
How do I add funds for International Calling?
Use this link to login and add funds to your BOSS Revolution account:
You can also add funds directly from the BOSS Revolution Calling App or at a BOSS Revolution retail store.
Mobile top-up
International mobile top-up
What is International Mobile Top Up?
BOSS Revolution International Mobile Top Up is a service that allows you to recharge the mobile phones of your loved ones abroad. Topping up a mobile phone is easy — all you need to know is your recipient's mobile service provider ("carrier") and mobile phone number.
Domestic Mobile top up
What is Domestic Mobile Top Up?
BOSS Revolution Domestic Mobile Top Up is a service that allows you to recharge U.S. prepaid mobile phones. Topping up a mobile phone is easy — all you need to know is your recipient's mobile service provider ("carrier") and mobile phone number.
Sending a mobile top up
How do I send an International Mobile Top Up?
The fastest, most convenient way to send international mobile top ups is with the BOSS Revolution Calling App. All it takes is a few taps — no need to enter your recipient's phone number. Download the app now
You can also register and send an international mobile top up online:
- Enter the international mobile phone number you'd like to top up
- Select a mobile service provider ("carrier")
- Select a top up amount
- Select a payment method
You can also send an international mobile top up from a BOSS Revolution retail store or by calling customer support at 716-215-BOSS (2677).
How do I send a Domestic Mobile Top Up?
Download the BOSS Revolution Calling App and send domestic mobile top ups with just a few taps or create your BOSS Revolution web account and do it right on the website.
You can also send a domestic mobile top up from a BOSS Revolution retail store or by calling customer support at 716-215-BOSS (2677).
How much can I top up at one time?
The amount of top up you can send will depend on your recipient's country and mobile service provider. When you order, you will be able to choose from a list of top up amounts.
How soon is a mobile top up sent?
We send your order immediately to the mobile phone service provider, who is responsible for processing the top up. Most top ups are delivered to the recipient instantly.
Occasionally a mobile service provider may experience a system delay that prevents a top up from being processed immediately. You and your recipient will both receive an SMS confirmation message when the top up has been completed successfully.
Why is my mobile top up order not being accepted?
When placing your order, be sure to select the correct mobile service provider ("carrier") for the mobile phone number you wish to top up. If you select the wrong carrier, the top up will not be processed.
Also, be sure you are topping up a prepaid mobile phone. Mobile top up cannot be done for phones that are on postpaid service plans.
What should I do if my recipient did not receive a mobile top up that I sent?
Please contact customer support and provide the details of your order: the transaction ID number and the recipient's mobile phone number, mobile service provider and country. Our support team will contact the mobile service provider about your top up.
Occasionally a mobile service provider may experience a system delay that prevents a top up from being processed immediately. If you have received a "Pending" notification in your transaction history, please wait until you receive final confirmation of your top up order status before contacting us.
Money Transfer
Sending Money
How do I send a money transfer?
There's no better way to send money simply and securely than the BOSS Money app.
BOSS Money combines low transfer fees, favorable exchange rates and support for popular delivery methods such as cash pickup, bank deposit, mobile wallet, direct to debit card deposit and home delivery.
Download the app today and find out why over 1 million customers have trusted BOSS Money with their money transfers.
How much does it cost to send a money transfer?
You can find the applicable fee and exchange rate for your money transfer in the BOSS Money app.
After you select a country and the amount you wish to send, you will see the exchange rate that you will receive. The transfer fee and total cost of your money transfer will be displayed after you choose a delivery method, recipient and payment method.
Fees and exchange rates are subject to change and can vary by amount, country and payment method.
What is the "First TWO $0 FEE Money Transfers" promotion in the BOSS Money App? How do I get it?
Your first 2 money transfers up to $2999 sent from the BOSS Money app are $0 FEE when you pay with a debit card. Simply download and register in the app, send a transaction up to $2999 and we will automatically waive the fee for your first transfer. You do not need to enter a promotional code during the payment process.
Is there a limit to the amount of money I can send?
The minimum amount is $10 and the maximum is $2,999. There may be other limitations that lower the maximum amount based on the recipient’s country or the delivery method you select.
Will I be charged additional fees if I pay for a money transfer with my credit card?
Some credit cards may charge cash advance fees for money transfer transactions. Please check with your card issuer before placing an order to see if they charge such fees.
What information do I need to send a money transfer?
To complete your money transfer, you must have a BOSS Revolution account with your complete name, phone number, email address, and residential address. You can create an account from the BOSS Money app. You also need your recipient’s full name as it appears on their official identification or bank account.
As part of our required regulatory compliance review, we may need additional information and will contact you if necessary.
Do I need to provide personal identification to send a money transfer?
To comply with federal and state regulations, we may ask you to provide your driver's license and/or other identifying and supporting documents to complete your order. We will notify you either during the transaction or immediately after if such information is needed.
When will the money get to my recipient?
Most transfers are available for your recipient in minutes. Factors that may affect transfer time are holidays, delivery method, time zones, agent hours and required review process.
What could cause my transaction to be delayed or canceled?
We are committed to delivering money to your recipient as quickly as possible. Most transfers are available in minutes, but delays sometimes happen.
Here are some reasons why a transaction may be delayed or canceled by BOSS Money:
- Need for additional information or identification from the sender
- Compliance or fraud prevention reviews
- System unavailability or maintenance
- Insufficient funds in sender’s account
- Days and hours of operation, including bank holidays
- Account suspension
In your recipient’s country, there may be delays related to payment partners (including banks, cash pickup locations, mobile wallet operators and disbursement service providers) and their business procedures:
- Identification requirements
- Days and hours of operation, including bank holidays
- Currency availability
- Delivery restrictions
- Regulatory review
- System unavailability or maintenance
- The amount of funds your recipient has recently received
How does my recipient receive the money?
We offer different delivery options depending on the destination country and our in-country partners. Options include cash pickup, bank deposit, mobile wallet, direct to debit card deposit and home delivery. In the BOSS Money app, you will see the available delivery options after selecting your recipient's country and the amount you wish to send.
Please note that for cash pickup and home delivery, your recipient will be required to have identification and may also need a pickup number, which we will provide.
How much time does my recipient have to collect the money I have sent? What happens if the money is not collected?
Any transaction not paid to the recipient within 30 days may be canceled and refunded to the sender by BOSS Revolution Money Transfer.
Please note that payers also have cancellation policies that may limit the amount of time your recipient has to collect funds.
Why do some countries not offer bank or cash pickup options?
There are some countries where we cannot offer bank or cash pickup due to regulatory or commercial reasons. In the BOSS Money app, you will see all available delivery options after selecting your recipient's country and the amount you wish to send.
Can I send a money transfer from outside of the United States?
The BOSS Money app is also available for residents of Canada (download from Google Play or the iOS App Store). Money transfer transactions made through the Canada version of the app are charged in Canadian dollars; your recipient will receive funds in their local currency.
How do I correct an error on my money transfer order?
If the recipient or transfer information you submitted through the BOSS Money app has an error, it may be necessary to cancel the order and submit a replacement order. Please cancel the transaction from the BOSS Money app or contact customer support directly from the app for assistance via chat, email or phone.
How do I check the status of a money transfer?
You can check the status of your order in the BOSS Money app (download now). You will also receive text messages and/or emails with your order status. You can also contact customer support directly from the app for assistance via chat, email or phone.
How will I know when my money transfer has been paid?
You will receive a text message and/or email when the money has been paid out. You can also also contact customer support directly from the app for assistance via chat, email or phone.
How do I cancel a money transfer?
In the BOSS Money app, find the transaction you would like to cancel on the main screen or on the Your Activity screen. To request a cancellation, tap the transaction, then tap the Cancel button at the top of the screen.
We will do our best to process your cancellation, but if the funds have already been released for payment to your recipient, your order cannot be canceled.
If you need assistance, you can contact customer support directly from the app via chat, email or phone.
How long does it take to get a refund?
After we refund your order, please allow 2 to 5 business days for the refund to be posted with your financial institution or on your credit/debit card or bank account.
Note that it could take up to 10 business days depending on your bank.
The refund will be issued to the same account you used to pay for your money transfer. In most cases, both the original charge and your refund will show up on your bank/card statement. Sometimes, the original charge will just be removed.
What if I haven't received my refund after 10 business days?
If it's been more than 10 business days and you have not received your refund, please follow these steps:
- Check the transaction status on the BOSS Money app to confirm that the transfer has been canceled.
- Make sure the original charge still appears on your bank or card account.
- If the original charge is on your account and there is no corresponding refund, please call customer support at 1-716-271-1468. We will confirm the refund was issued, and provide an ARN number (a reference number associated with the refund) that you can use when calling your financial institution at the phone number on the back of your card.
- If your financial institution can't locate the refund, contact us.
IBAN for Bank Deposits
What is an IBAN?
An IBAN (International Bank Account Number) identifies the country, bank and bank account number that you are sending funds to.
Generally, an IBAN consists of a maximum of 27 alphanumeric characters within Europe and a maximum of 34 alphanumeric characters outside of Europe.
To avoid any delays with your money transfer, be sure that you have your recipient's complete IBAN. Use the list below to check if the IBAN has the correct number of characters.
| Country | IBAN Starts With | IBAN Length | Notes |
|---|---|---|---|
| France | FR | 27 | Including French Guiana, Guadeloupe, Martinique, Mayotte, Saint Barthélemy, Saint Martin, Saint Pierre and Miquelon, and Réunion Island |
| Germany | DE | 22 | - |
| Greece | GR | 27 | - |
| Italy | IT | 27 | - |
| Netherlands | NL | 18 | Excluding the Caribbean Islands |
| Spain | ES | 24 | Including the Canary Islands |
| United Kingdom | GB | 22 | - |
Send Naira for Deposit to Nigeria Bank Accounts
How do I send naira to Nigeria?
On the main screen of the BOSS Money app, tap "Send Money" to go to the Your Recipients screen. Tap "Add" (in the upper right corner) then select "Nigeria NGN" from the country list.
Enter the amount in USD that you would like to send to your recipient. Then select "Bank Deposit" as the delivery method, select your recipient's bank and enter the bank account information.
After you have submitted your order and we verify your payment, the naira you sent will be deposited directly into your recipient's bank account. You will receive a notification when the funds have been deposited.
Before sending money, please be sure that the Nigerian bank account you are sending to is set up to accept naira.
Nigeria Bonus Promotion
What is the promotion?
The Central Bank of Nigeria announced a promotion offering a bonus of 5 Naira (NGN) for every 1 US Dollar (USD) sent to a recipient in Nigeria. The promotion began on March 8, 2021.
When did the promotion end?
The Central Bank of Nigeria announced that the promotion would end on June 30, 2023 at 11:59PM West Africa Time.
Haiti: MonCash Mobile Wallet
What are the requirements for sending a money transfer to my recipient's MonCash mobile wallet?
In order to receive international money transfers, your recipient must have a MonCash Plus account. You can send up to 100,000 HTG per transaction.
Please note that a MonCash Standard account cannot receive international money transfers. If your recipient has this type of MonCash account, they will need to register for a MonCash Plus account.
More information about MonCash accounts can be found on the MonCash website.
How can my recipient get a MonCash Plus account?
Your recipient should contact the Digicel store in their area for specific instructions, but the general process would be for your recipient to complete a registration form and provide copies of a valid ID. This is to comply with government regulations.
Digicel does not charge a fee for opening a MonCash Plus account.
More information about MonCash accounts can be found on the MonCash website.
My recipient has a MonCash Plus account, but they are still unable to access the funds I sent. What do they need to do?
Please make sure your recipient has authorized MonCash's remittance partner in Haiti (PRIZM Transfer) to deposit the money into their MonCash Plus account.
Your recipient can do this over the phone or directly from the MonCash app. The authorization process only needs to be completed once. Please refer to the MonCash website for instructions.
Refer a Friend
How does the Refer a Friend program work?
Our Refer a Friend program rewards you when someone you refer downloads the BOSS Money app and sends their first money transfer of $100 or more. The more you share, the more you can earn.
Send your personal referral link by following the steps below. Once your friend uses the link to download the app and then successfully completes a money transfer of $100 or more, you will receive an electronic $25 Gift Card by email.
To get your referral link and start earning rewards:
- Open the BOSS Money App
- Tap the "Get $25" button in the top right corner of the app's main screen to view the "Invite Friends" screen
- Tap the "Share Link" button, choose the method for sharing your referral link and send the link to your friends
Other services
BOSS Club
What is the BOSS Club?
The BOSS Club is the official BOSS Revolution loyalty program that rewards customers with exclusive promotions, discounts and special offers. Members get early notification of upcoming deals via SMS.
How do I join the BOSS Club?
It is simple - just text “JOIN” to 55350. Learn more at brclubsaves.com.
My Account
Logging In
How do I login to my BOSS Revolution account?
- Go to the Login page.
- Enter your mobile phone number and press the "Get a code by SMS" button.
- On the next page, submit the 6-digit verification code sent in the SMS message.
- Check your email inbox. You should receive an email that contains a login link. Click on the link to access your account.
Managing My Account
How do I update information in my account?
Use these links to login and access specific account information:
How do I view my transaction history?
Use this link to login and view your transaction history:
Managing My Payment Options
What credit and debit cards do you accept?
- Visa (credit, debit and prepaid cards)
- Mastercard (credit, debit and prepaid cards)
- American Express
Please note: Prepaid cards are not accepted for money transfer transactions. For money transfer transactions in New York State, only Visa and Mastercard are accepted.
How do I update my card information?
Use this link to login and update your card information:
What is Auto Recharge?
Auto Recharge is a convenient feature that ensures you always have funds for your International Calling service. It will automatically recharge your International Calling account when your balance falls below $3..
Use this link to login and manage your Auto Recharge settings:
Get a $5 bonus when you sign up for the first time.
How does BOSS Revolution protect my card information?
We take security and the confidentiality of our customers' personal information very seriously. All online transactions are conducted according to the highest level of security standards and SSL encryption to prevent customer information from being intercepted. All card information is then encrypted a second time before being stored on our secure billing servers.
We recommend always using the most recent version of your Internet browser, so you can benefit from its latest security features and protect your online transactions.