What is Taptap? How to send money with Taptap Send - Tips & Process

For people who live away from home, sending money across borders can be a real struggle. Many often have to deal with hidden fees, bad exchange rates, and inaccessible financial services. Fortunately, technology has helped ease international money transfers with apps like BOSS Revolution, Wise, and PayPal. Another app that’s carving its own spot in the market is Taptap Send.

But what exactly is Taptap Send, and how does it work? This guide breaks it all down, from features and fees to tips for making the most out of the app. We also compare it with other services to help you decide which app to use for your international money transfers.

What is Taptap Send?

Founded in 2018, Taptap Send operates as a financial technology company headquartered in London. It is registered and regulated as a payment institution or money services business in the EU, UK, US, Canada, UAE, and Australia¹. It currently supports international money transfers to 45 countries², including Nigeria, Vietnam, Pakistan, Guatemala, and the Ivory Coast.

The company initially focused on serving the African market before expanding to other regions like Latin America, the Caribbean, and Asia. It continues to prioritize markets where traditional remittance services are expensive, slow, or inaccessible. It also aligns its efforts with the UN Sustainable Development Goal of lowering costs for cross-border remittances.³

Over the past year, interest in Taptap Send grew 47%⁴, driven mostly by TikTok users sharing their personal experiences using the app. The increased awareness has highlighted its appeal as an alternative to popular money transfer apps.

Key features of Taptap Send

Why do people love this app? In a nutshell, Taptap Send is fast, affordable, and super simple to use.

How to send money with Taptap Send

Ready to try Taptap Send to see if it’s the best money transfer app for you? Follow our step-by-step guide to using the app.

1. Create an account.

Download the app on your iOS or Android device and sign up for an account.

2. Select the origin country, destination country, and currency.

Choose the country where you are sending money from (origin country) and the country where you want to send the money (destination country). For countries that offer multiple currency options, select the currency in which you want your recipient to receive the money.

3. Enter the transfer amount.

Enter the amount of money you wish to send. Take note of the exchange rates and transfer fees involved. These vary depending on the currency you have selected.

4. Add the recipient details.

Choose the recipient from your contact list, or manually enter their name and contact information. Double-check all details, as Taptap Send does not guarantee refunds for incorrect information.

5. Select the payment and shipping method.

Choose from the payment options available. Depending on the country you are sending the money from, you may pay through bank transfer, debit card, or mobile money. The options for how your recipient will get the money also depend on the country they are in.

6. Confirm the transaction.

Confirm the details and hit send to get the money on its way. That’s really as simple as tap, tap, send.

For payment methods that involve third-party providers, you’ll be redirected to their portal, where you’ll need to verify the transaction. Just follow the prompts to confirm and authorize the payment.

7. Track your transfer.

Once payment is approved, you may view the status of your transfer on the Taptap Send app. You will also receive a confirmation message once the transfer has gone through. 

Taptap Send fees and exchange rates

Taptap Send is transparent about its fees and exchange rates. They are shown upfront before a sender confirms the transfer, so it is clear how much the recipient will get. The fees are minimal, and the exchange rates are set based on market conditions. This aligns with Taptap Send’s commitment to ensuring that senders, especially immigrants, are not shortchanged.

Here’s one way you can compare exchange rates and fees. Take a look at the screenshots from Taptap Send, Bloomberg, and Wise taken on the same day.

The exchange rate on Bloomberg is USD 1 = 86.3400. Wise gives users a higher exchange rate at USD 1 = 86.3800 compared to Taptap Send’s USD 1 = 86.2000. However, Wise charges transfer fees that amount to 8.12 USD, while Taptap Send does not charge any fees. While Taptap Send offers a slightly lower exchange rate than the market, the recipient gets more money due to lower transfer fees. In this instance, Taptap Send offers more value and is the more cost-effective option.

Transfer limits and supported countries^5, 6

Taptap Send allows money transfers to almost four dozen countries, most of which are in Africa and Latin America. However, there is a cap on the amount that can be transferred. The transfer limit varies depending on the country you’re sending from, the receiving provider, the recipient’s mobile wallet limits, and other factors.

The table below shows the general limits per transfer⁷ and the fixed limits per period⁶ for each currency.

Keep in mind that some regions have lower limits. For instance, you can only send 2,000 EUR per transfer if you’re in Germany and 999 USD if you’re in New Mexico. Mobile wallet providers or the recipient's bank may also impose limits for receiving cross-border remittances.

If you need to transfer higher amounts, you may request limits to be lifted. You’ll be required to submit documents to verify your financial sources and capability, including any of the following:

• Payslip from the last three months
• Employment contract with the contracted salary
• Latest bank statement
• Proof of income (from pension, rental, or any other sources)

Pros and cons of using Taptap Send⁸

Taptap Send is gaining popularity for its low fees, speed, and accessibility. However, the limited number of countries it serves and the lack of advanced features may put it behind its competitors. To help you decide if it’s the right money transfer app for you, we’ve checked customer reviews for the pros and cons of using Taptap Send.

Taptap Send vs competitors

How does Taptap Send compare with popular money transfer service providers? Check out the table below for a quick comparison.

Taptap Send stands out for affordability and simplicity, but it’s not as widely available as some other services. It also has limited payment and receiving methods. Among those on the list, BOSS Revolution is the only money transfer service provider that enables cash pickups from thousands of partner agent locations worldwide.

Tips for using Taptap Send effectively

Here are some tips to get the most out of the Taptap Send app. These tips can help you avoid common mistakes in your transactions.

1. Check rates and fees before tapping Send. Fees may change from what was initially shown, so double-check the final cost before confirming the transfer.
2. Double-check all details, especially the recipient’s information, to avoid delays or failed transfers.
3. Look for promotions such as introductory rates for new users or seasonal discounts for frequent senders.
4. Be mindful of the transfer limits of your recipient's bank or mobile wallet provider. These may differ from the limits Taptap Send imposes.
5. Keep track of transfer status. Most transfers take only a few minutes. If a transfer is not yet complete beyond the expected time frame, contact Taptap Send’s customer support.

Is Taptap safe and reliable?^15, 16, 17

Taptap Send is registered and authorized to do business in multiple countries. It is also a regulated company that adheres to international and local requirements such as GDPR and PCI compliance. Moreover, it uses bank-level security and top-notch encryption to keep the data private and transactions secure.

Tap into affordable money transfer services

Taptap Send keeps things simple and affordable. If you regularly send small amounts of money abroad, this app may be a good choice for your money transfer needs. Download the app and try it to see firsthand if it meets your needs.

However, if your recipients have limited access to mobile money or traditional banking services, BOSS Revolution might be a better fit. With partner locations in remote areas, it allows recipients to get their money in cash within minutes. Consider downloading the BOSS Revolution App to compare it with Taptap Send.

Sources: all third party information obtained from applicable website as of January 28, 2025

1. https://www.taptapsend.com/licenses

2. https://www.taptapsend.com/

3. https://www.taptapsend.com/about-us

4. https://meetglimpse.com/trend/taptap-send/

5. https://support.taptapsend.com/hc/en-gb/articles/4402258052371-How-much-can-I-send

6. https://support.taptapsend.com/hc/en-gb/articles/9662467027347-Fixed-sending-limits

7. https://support.taptapsend.com/hc/en-gb/articles/4402258052371-How-much-can-I-send

8. https://play.google.com/store/apps/details?id=com.taptapsend&hl=en

9. https://www.worldremit.com/en/faq/getting-started#what-services-do-worldremit-offer

10. https://wise.com/us/pricing/

11. https://wise.com/us/send-money/#transfer-speed-section

12. https://wise.com/help/articles/2571942/what-countriesregions-can-i-send-to

13. https://www.paypal.com/us/digital-wallet/paypal-consumer-fees#SendAndReceiveMoney

14. https://www.paypal.com/us/digital-wallet/send-receive-money/send-money

15. https://www.taptapsend.com/security

16. https://support.taptapsend.com/hc/en-gb/articles/360001303148-Is-this-a-safe-way-to-send-money

17. https://support.taptapsend.com/hc/en-gb/articles/360001301187-How-is-Taptap-Send-regulated

18. https://support.taptapsend.com/hc/en-gb/articles/360001301367-How-long-will-my-transfer-take

19. https://www.taptapsend.com/security

This article is provided for general information purposes only and is not intended to address every aspect of the matters discussed herein. The information in this article is not intended as specific personal advice. The information in this article does not constitute legal, tax, regulatory or other professional advice from IDT Payment Services, Inc. and its affiliates (collectively, “IDT”), and should not be taken or used as such by any individual. IDT makes no representation, warranty or guaranty, whether express or implied, that the content in this article is current, accurate, or complete. You should obtain professional or other substantive advice before taking, or refraining from, any action on the basis of the information in this article.