If you're using the BOSS Money app, simply go to the app's main screen and tap Send Money to get started. If you're using the BOSS Revolution app, go to the app's main screen and tap Transfer money. You can send money from the US to over 50 countries across Central and South America, the Caribbean, Europe, Asia and Africa.
After selecting a recipient or country and the amount you want to send, you’ll need to select how the funds should be delivered and enter your payment method.
Once we receive your order, we will review and process it, then notify you with a text message, push notification and/or email when the money is available for your recipient. The current status of your order will always be displayed on the Your Activity screen.
If you would like to repeat a previous money transfer, go to the Your Activity screen and tap on a completed order. Your recipient's information will be automatically filled in, so you're only a few taps from sending more money.
After you select a recipient or country and the amount you wish to send, you will see the transfer fee and exchange rate that apply to your money transfer. You will also see any special offers that are available. Before submitting your order, you will be able to confirm the exact transfer fee and the total amount you will be charged.
The transfer fee amount is determined by how much money you are sending and how you are paying for your order. If you are paying with a credit card, instead of a debit card, the fee will be higher. Please note that fees, exchange rates and offers are subject to change without notice and can vary by amount and country.
If you are a new money transfer customer, you are eligible for a special promotion: $0 fee on your first two money transfers up to $2,999 in either the BOSS Money or BOSS Revolution App with a debit card. (This offer is valid for all destinations where IDT Payment offers money transfer services except Mexico and Kenya.)
No one likes waiting, and that's why we are committed to delivering funds to your recipient as quickly as possible. Most transfers are available in minutes.
For more information about delivery times, please use these links:
You will receive notifications when the status of your order changes, and you can also check the Your Activity screen for updates. Factors that may affect transfer time are holidays, delivery method, time zones, agent hours and required review process.
The Your Activity screen shows your most recent transactions, from newest to oldest. You will see the recipient’s name as well as the delivery method, amount sent and order status.
On the Your Activity screen, completed money transfers will show "Sent" as the transaction status. Tap on a transaction to view all of the transaction details.
You will also receive a text message, push notification and/or email when the funds have been paid out.
You will need your recipient’s full name as it is listed on their official identification or on the account where the funds will be received. Depending on the delivery method you choose, you may also need to provide your recipient’s bank account number, street address or mobile phone number.
To verify your identity and comply with government regulations, we may ask you to provide your driver's license and/or other supporting documents to complete your order.
If any additional information is needed, we will notify you during the order process or soon after you have submitted your order.
The minimum amount is $10 and the maximum is $2,999.
There may be other limitations that lower the maximum amount based on the recipient’s country or the delivery method you select.
We offer different delivery options depending on the destination country and our in-country partners. Options include:
On the app's main screen, tap Send Money and then select a country and the amount you are sending to see the available delivery options.
Any transaction not paid to the recipient within 30 days may be cancelled and refunded to the sender by BOSS Revolution Money Transfer.
Please note that payers also have cancellation policies that may limit the amount of time your recipient has to collect funds.
We have licenses to operate as money transmitters in every state in the US except Oklahoma, South Dakota and Vermont.
We are committed to delivering money to your recipient as quickly as possible. Most transfers are available in minutes, but delays sometimes happen.
Here are some reasons why a transaction may be delayed or canceled:
In your recipient's country, there may be delays related to payment partners (including banks, cash pickup locations, mobile wallet operators and disbursement service providers) and their business procedures:
The BOSS Money Wallet is a secure digital wallet available in select countries as part of the app. The BOSS Money Wallet allows you to:
The Boss Money Wallet is available in Senegal, with more countries to be added soon.
If your recipient is in a country where the BOSS Money Wallet is available, they can download the app from Google Play or the App Store.
After your recipient creates an account in the app, they can start using BOSS Money Wallet services and receive money you send them from the US.
Share a BOSS Money download link with your recipient:
Your recipient must have:
After your recipient installs the app and creates an account, they will be able to receive the money you send.
Please note that your recipient will not be able to use the app unless they have government-issued identification.
To select BOSS Money Wallet as a delivery method, follow these steps:
To complete your order, you will need to enter your recipient’s mobile phone number or their @BOSStag and specify your payment method.
You can track the status of your money transfer on the Your Activity section of the app's main screen.
For repeat orders to the same recipient, begin by tapping a previously completed order on the app’s main screen.
Yes. If your recipient lives in a country where the BOSS Money wallet is available, you can send them money before they have even downloaded the app and created an account.
After you submit your order, you will be able to share a message with your recipient that includes a link to download the app and shows the amount of money you have sent.
Please note this important information:
No. Your recipient may only use the app on a phone that they own.
On the Review Order screen, you will be able to confirm the transfer fee before submitting your order.
The fee amount is determined by how much money you are sending and how you are paying for your order. If you are paying with a credit card, instead of a debit card, the fee may be higher.
If you are a new money transfer customer, you are eligible for a special promotion: $0 fee on your first two money transfers up to $2,999 in either the BOSS Money or BOSS Revolution App with a debit card. (This offer is valid for all destinations where IDT Payment offers money transfer services except Mexico and Kenya.)
After your order is accepted and your payment is verified, funds are usually available within minutes. If we need additional information from you to complete your order, we will contact you directly via email or phone call.
Factors that may affect transfer time are the payment method you select, transaction review and system availability of BOSS Money and our service partners.
You will receive notifications when the status of your order changes, and you can also check the Your Activity section of the main screen.
Your recipient will not be charged a fee for receiving the money you send from your app.
When your recipient cashes out from their BOSS Money Wallet, a fee of 2% of the withdrawal amount will be deducted.
Once the transaction has been paid into a BOSS Money Wallet, it is unlikely that the funds can be recovered. We recommend confirming that you have correctly entered your recipient's mobile phone number or @BOSStag before submitting your order.
Unfortunately we do not allow the phone number on an account to be changed.
If your recipient has a new phone number and would like to continue using BOSS Money, please ask them to contact our customer support team directly at BOSSglobal@BOSSrevolution.com.
Your recipient can learn more at https://bossmoney.africa.
When you select Bank Deposit as a delivery method, the funds you send will be deposited directly into your recipient’s bank account.
To select Bank Deposit, follow these steps:
You can track the status of your money transfer on the Activity screen.
On the Review Order screen, you will be able to confirm the transfer fee before submitting your order.
The fee amount is determined by how much money you are sending and how you are paying for your order. If you are paying with a credit card, instead of a debit card, the fee may be higher.
If you are a new money transfer customer, you are eligible for a special promotion: $0 fee on your first two money transfers up to $2,999 in either the BOSS Money or BOSS Revolution App with a debit card. (This offer is valid for all destinations where IDT Payment offers money transfer services except Mexico and Kenya.)
To find out if you can send a bank deposit to your recipient, go to the app's main screen and tap Send Money. Then select your recipient or a country and the amount you want to send.
On the Delivery Method screen, you will see if Bank Deposit is an option. For a list of banks you can send to, tap Bank Deposit. Be sure to use the search feature if you don't see your recipient's bank in the list.
After approving your money transfer order, we release the funds to the destination bank within minutes.
Please note that the bank must then deposit those funds into your recipient's account. Depending on the bank, this funding process could take minutes or several business days to complete.
On the app's Your Activity screen, the "Paid" status for a bank deposit refers to when the destination bank acknowledged receipt of the funds — not when the bank made those funds available in your recipient's account.
If your bank deposit was rejected or canceled by the recipient's bank, it may be because you tried to send US dollars (USD) and your recipient's account is in a different currency.
To avoid this problem, you should always send the same currency as your recipient’s bank account. For example, be sure you are sending Dominican pesos (DOP) to a bank account in the Dominican Republic.
Another common reason for cancellation is that the recipient information you entered does not match the information at the destination bank. To prevent this, please be sure to enter your recipient's full name exactly how it appears on their bank account.
You should send the same currency as your recipient’s bank account.
If the account is in local currency and you send US dollars (USD), your money transfer will most likely be rejected by the bank.
If the receiving bank does accept US dollars, they will apply their own currency conversion rate and may also charge your recipient a fee. This means your recipient will end up with less money. It is best to send the currency that matches the bank account.
Once a transaction has been set up as a bank deposit, we will do our best to process your cancellation request; however, if the funds have already been deposited in your recipient's bank account, your order cannot be canceled.
To request a cancellation, go to the Your Activity screen and tap the money transfer you would like to cancel. At the top of the transaction details screen, tap the Cancel button.
Please note that tapping the Cancel button does not guarantee that your money transfer will be cancelled.
An IBAN (International Bank Account Number) identifies the country, bank and bank account number that you are sending funds to.
Generally, an IBAN consists of a maximum of 27 alphanumeric characters within Europe and a maximum of 34 alphanumeric characters outside of Europe.
To avoid any delays with your money transfer, be sure that you have your recipient's complete IBAN. Use the list below to check if the IBAN has the correct number of characters.
| Country | IBAN Starts With | IBAN Length | Notes |
|---|---|---|---|
| France | FR | 27 | Including French Guiana, Guadeloupe, Martinique, Mayotte, Saint Barthélemy, Saint Martin, Saint Pierre and Miquelon, and Réunion Island |
| Germany | DE | 22 | - |
| Greece | GR | 27 | - |
| Italy | IT | 27 | - |
| Netherlands | NL | 18 | Excluding the Caribbean Islands |
| Spain | ES | 24 | Including the Canary Islands |
| United Kingdom | GB | 22 | - |
A Bank Identifier Code (BIC) or SWIFT code identifies the country, bank and branch associated with a specific bank account number.
The code is either 8 or 11 characters long and includes both numbers and letters.
When you select Cash Pickup as a delivery method, your recipient will be able to collect cash directly from an authorized location or office in their area.
To select Cash Pickup, follow these steps:
You can track the status of your money transfer on the Your Activity screen.
On the Review Order screen, you will be able to confirm the transfer fee before submitting your order.
The fee amount is determined by how much money you are sending and how you are paying for your order. If you are paying with a credit card, instead of a debit card, the fee may be higher.
If you are a new money transfer customer, you are eligible for a special promotion: $0 fee on your first two money transfers up to $2,999 in either the BOSS Money or BOSS Revolution App with a debit card. (This offer is valid for all destinations where IDT Payment offers money transfer services except Mexico and Kenya.)
Cash pickups are usually available within minutes.
You will receive notifications when the status of your money transfer order changes, and you can also check the Your Activity screen for updates.
In some cases, your recipient will receive an SMS text message when the money is ready for pickup.
This will depend on which payer you select (since not all payers send notifications) and if your recipient has given permission to receive SMS text messages on their phone.
When you are setting up your money transfer in the app, make sure that you have entered your recipient's mobile phone number correctly and have included the country code and city code.
Your recipient will need a valid photo ID that shows their full legal name. The name on the ID must match the name you supplied when you submitted the order. It is important to make sure the recipient name you enter matches your recipient’s ID exactly, otherwise your recipient may not be able to collect the cash.
In some cases, your recipient will also need a transaction reference number or pickup number. This might be sent to your recipient by the payer via SMS text message once the cash is available for pickup. Be sure you have correctly entered your recipient’s mobile phone number when you submit the order.
You will also receive the pickup number in the app, so you can share it with your recipient if they do not receive it directly on their phone.
Certain destinations or payers may impose taxes, fees, and/or tariffs when your recipient receives — or has access to — the transferred funds.
If your recipient is having difficulty collecting their cash, please ensure the following:
Any transaction not paid to the recipient within 30 days may be cancelled and refunded to the sender by BOSS Revolution Money Transfer.
Please note that payers also have cancellation policies that may limit the amount of time your recipient has to collect funds.
There are some countries where we cannot offer cash pickup due to regulatory or commercial reasons.
On the Your Activity screen, just tap Send Money and then select a country and the amount you are sending to see the available delivery options.
When you select Home Delivery as a delivery method, an authorized delivery courier or agent will bring cash to your recipient's home address.
Please note that home delivery service is only available for the Dominican Republic.
To select Home Delivery, follow these steps:
You can track the status of your money transfer on the Your Activity screen.
On the Review Order screen, you will be able to confirm the transfer fee before submitting your order.
The fee amount is determined by how much money you are sending and how you are paying for your order. If you are paying with a credit card, instead of a debit card, the fee may be higher.
If you are a new money transfer customer, you are eligible for a special promotion: $0 fee on your first two money transfers up to $2,999 in either the BOSS Money or BOSS Revolution App with a debit card. (This offer is valid for all destinations where IDT Payment offers money transfer services except Mexico and Kenya.)
Home delivery funds are usually available in the destination country within 30 minutes. Our in-country partner will call your recipient to coordinate a delivery time.
When you are setting up your money transfer in the app, make sure that you have entered your recipient's mobile phone number correctly and have included the country code and city code.
You will receive notifications when the status of your order changes, and you can also check the Your Activity screen for updates.
Your recipient will need a valid photo ID that shows their full name. The name on the ID must match the name you supplied when you submitted the order. It is important to make sure the recipient name you enter matches your recipient’s ID exactly, because the delivery courier will only release funds to the person named on the transaction receipt.
In some cases, your recipient will also need a transaction reference number. This will have been sent to your recipient by SMS. Be sure you have correctly entered your recipient’s mobile phone number when you submit the order.
You will also receive the transaction reference number, so you can share it with your recipient if they do not receive it directly on their phone.
No. Your recipient will not be charged a fee for the delivery.
Mobile money (also referred to as a mobile wallet) is an electronic service available in many countries that allows users to store, send and receive money using their mobile phone. It is a popular alternative to traditional bank accounts and can be used on both smartphones and basic feature phones.
To select Mobile Money as a delivery method, follow these steps:
You can track the status of your money transfer on the YourActivity screen.
Mobile money (also known as a mobile wallet) stores funds in a secure account linked to a mobile phone number. In most cases the account number will be the same as the mobile phone number, but not always.
Before sending funds to a mobile money account, please check with your recipient to determine the correct mobile phone number to use for a money transfer.
On the Review Order screen, you will be able to confirm the transfer fee before submitting your order.
The fee amount is determined by how much money you are sending and how you are paying for your order. If you are paying with a credit card, instead of a debit card, the fee may be higher.
If you are a new money transfer customer, you are eligible for a special promotion: $0 fee on your first two money transfers up to $2,999 in either the BOSS Money or BOSS Revolution App with a debit card. (This offer is valid for all destinations where IDT Payment offers money transfer services except Mexico and Kenya.)
After your order is accepted and your payment is verified, funds are usually available within minutes. If we need additional information from you to complete your order, we will contact you directly via email or phone call.
You will receive notifications when the status of your order changes, and you can also check the Your Acticity screen for updates.
We recommend confirming that you have correctly entered your recipient's mobile phone number before submitting your transaction.
Once the transaction has been paid into a mobile wallet, it is very unlikely that the funds can be recovered.
Most mobile money services allow users to:
In most countries, funds in a mobile money account are protected by financial regulations similar to those that protect traditional bank accounts.
A mobile money transaction requires the user to enter a PIN before it is completed, and a record of the account balance and all transactions is maintained, so the user’s funds are kept safe in case the phone is lost or stolen.
Mobile money accounts are primarily offered by mobile phone service providers or by banks. To get an account, your recipient will need to visit an authorized provider in their area, complete the necessary application forms and present a valid form of identification.
When you select Direct to Debit as the delivery method, funds you send will be deposited directly to your recipient’s Visa or Mastercard debit card.
Direct to Debit is usually the fastest way to send money and is as secure as sending to a bank account. Your recipient will receive their money in 30 minutes or less.
To select Direct to Debit Card as a delivery method, follow these steps:
You can track the status of your money transfer on the Your Activity screen.
In order to receive funds, your recipient’s debit card must meet the following requirements:
If the debit card does not meet all of these requirements, you will need to select a different delivery method.
On the Review Order screen, you will be able to confirm the transfer fee before submitting your order.
The fee amount is determined by how much money you are sending and how you are paying for your order. If you are paying with a credit card, instead of a debit card, the fee may be higher.
If you are a new money transfer customer, you are eligible for a special promotion: $0 fee on your first two money transfers up to $2,999 in either the BOSS Money or BOSS Revolution App with a debit card. (This offer is valid for all destinations where IDT Payment offers money transfer services except Mexico and Kenya.)
After your order is accepted and your payment is verified, funds are usually available within minutes. If we need additional information from you to complete your order, we will contact you directly via email or phone call.
You will receive notifications when the status of your order changes, and you can also check the Your Activity screen for updates.
We recommend confirming that you have correctly entered your recipient's debit card number before submitting your transaction.
Once the transaction has been deposited to a debit card, it is very unlikely that the funds can be recovered.
If you are seeing this error, the likely reason is that you have typed the account number incorrectly or that your recipient has not provided you with the correct account number.
If you have verified the account number with your recipient and have typed it correctly, then there is likely an issue with the bank account. For example:
Ask your recipient to check with their bank to find out why the account cannot receive money transfers. If possible, to complete your money transfer use another delivery method, such as Cash Pickup.
To request a cancellation, go to the Your Activity screen and tap the money transfer you would like to cancel. At the top of the transaction details screen, tap the Cancel button.
We will do our best to process your cancellation, but if the funds have already been released for payment to your recipient, your order cannot be canceled.
On the Your Activity screen, the order status will show as “Canceled” and you will receive confirmation in a text message, push notification and/or email.
After you receive confirmation that we have successfully canceled your money transfer order, please allow 2 to 5 business days for the refund to be posted with your financial institution or on your credit/debit card or bank account.
Note that it could take up to 10 business days depending on your bank.
The refund will be issued to the same account you used to pay for your money transfer. In most cases, both the original charge and your refund will show up on your bank/card statement. Sometimes, the original charge will just be removed.
If it's been more than 10 business days and you have not received your refund, please follow these steps:
Due to local regulations in Jamaica, all bank deposit recipients must be registered to receive international money transfers.
app will allow you to send money to a bank account, and if your recipient is not registered, they will receive a text message from VMBS (Victoria Mutual Building Society), our agent in Jamaica, with a link to the one-time registration process. The money you send will not be available to your recipient until they have successfully registered.
When you set up your bank deposit transaction in the app, be sure to enter your recipient’s mobile phone number correctly — and if your recipient is not registered, tell them to look for a text message from VMBS.
See the following FAQ for more information about registering.
In order for your recipient to receive bank deposits, they must complete the online form provided by our agent, VMBS (Victoria Mutual Building Society):
https://vmmoneytransfer.myvmgroup.com/bankelectronicauthorisation/
Your recipient will need to provide personal information (including name, address and date of birth), bank account information and copies of government-issued ID.
The registration only needs to be completed once and will allow your recipient to receive deposits at any Jamaican bank available from the app (not just VMBS).
Note that if you send a bank deposit from app and your recipient is not already registered, they will receive a text message from VMBS that includes a link to the registration form.
Please note that Caribe Express will only deliver funds if they have been able to directly contact your recipient by phone.
To ensure delivery, please ask your recipient to contact Caribe Express at 809-221-5418.
Simply select Nigeria NGN on the Countries screen and enter the amount that you would like to send to your recipient. Then select your recipient's bank and enter the bank account number and information about your recipient.
After you have submitted your order and we verify your payment, the naira you sent will be deposited directly into your recipient's bank account. You will receive a notification when the funds have been deposited.
Before sending money, please be sure that the Nigerian bank account you are sending to is set up to accept naira.
The Central Bank of Nigeria announced a promotion offering a bonus of 5 Naira (NGN) for every 1 US Dollar (USD) sent to a recipient in Nigeria. The promotion began on March 8, 2021, and ended on June 30, 2023, at 11:59PM West Africa Time.
For every $1 sent that is paid out successfully, your recipient will receive 5 Naira at the time of pickup, in addition to the money you send.
For example, if you send 100 USD, your recipient will receive 100 USD plus a bonus of 500 Naira.
BOSS Revolution transactions can be picked up at any branch of the following participating banks:
Additional banks in Nigeria will be added soon.
Remember, the recipient does not need an account at the bank in order to pick up funds.
No, there is no limit on the send amount. There is also no limit on the number of transactions that you can send to take advantage of this promotion.
The promotion began on Monday, March 8, 2021, and according to the Central Bank of Nigeria, ends on June 30, 2023, at 11:59PM West Africa Time.
The bonus will be paid at the bank automatically when the USD funds that you sent are paid out to your designated recipient. The sender does not have to do anything more than submit the transaction. The bank in Nigeria will take care of the bonus payout.
Himbol is our money transfer partner in Eritrea for cash pickup transactions, and recipients can pick up cash at Himbol branches or at banks associated with Himbol. These locations can be divided into two groups, based on whether funds are available for pickup on the same day or the next day.
In the app, the sender does not need to select a specific pickup location. The recipient can choose the location that is most convenient.
Himbol branches that offer same-day pickup are in these cities: Asmara (Bahti Meskerem Square), Keren, Barentu, Adikeyeh, Mendefera and Seneafe.
In order to receive funds, the recipient will need to provide transfer/transaction details and present a government-issued ID at the branch. The name on the ID must match the name of the recipient in the transfer details.
Recipients should confirm the branch’s business hours before picking up. Branches are typically open Monday–Saturday 8am-3pm (excluding public holidays). When planning for same-day delivery, senders should be aware of the time difference between the US and Eritrea, which follows Eastern Africa Time.
Himbol branches that offer next business day pickup are in these cities: Dekemhare, Teseney and Massawa. Banks that are associated with Himbol and can be used as pickup locations are in these cities: Dubarwa, Ghindea, Aqurdet, Afabet and Assab.
Please note that the following process applies when picking up from these locations:
Recipients should confirm the branch’s business hours before picking up. Branches are typically open Monday–Saturday 8am-3pm (excluding public holidays).
No, the recipient must visit a Himbol branch or associated bank in person to present their ID and the transaction details.
The recipient’s transaction and ID documents are transmitted as soon as they are accepted by the branch officer or bank clerk. In other words, transaction information is sent continually throughout the business day, and not just sent at specific times in batches.
Verification is done through a government database and is usually completed quickly. Himbol’s delivery commitment is to pay out no later than the business day following the day when the transfer order was received.
Our Refer a Friend program rewards you when someone you refer downloads the BOSS Money app and sends their first money transfer of $100 or more. The more you share, the more you can earn.
Send your personal referral link by following the steps below. Once your friend uses the link to download the app and then successfully completes a money transfer of $100 or more, you will receive an electronic $25 Gift Card by email.
To send your referral link to friends and family:
Debit Cards: We accept most debit cards issued by Visa or Mastercard. Prepaid debit cards from any card issuer cannot be used to send money transfers.
Credit Cards: We accept Visa and Mastercard. Please note: If your credit card issuer classifies money transfers as cash advances, they may charge you an additional fee.
Debit Cards: There are no extra fees for paying with a debit card.
Credit Cards: Some credit card issuers classify money transfers as cash advances and may charge you an additional fee. (This fee is charged by your credit card issuer, not by BOSS Revolution.)
Please check your cardholder terms and conditions if you are not sure if this type of fee will apply to your money transfer.
If your debit or credit card was not accepted for payment, please check the following:
If your card information is correct and you are still unable to complete a transaction, please try using a different debit or credit card.
If you submit an order and your card is declined, please contact your card issuer or bank. They will be able to provide information about the status of your card and account.
To complete your order, please try using a different debit or credit card.
You can use a checking or savings account from a U.S. bank for payments.
To add your bank account to the app, you will need access to your bank’s online account center. If you do not have login credentials for your bank’s website, you will need to set them up first.
To add a bank account as a payment method:
We partner with Plaid to verify your bank account information, and as part of this process, you’ll be asked to login to your bank’s website. We do not have access to your bank credentials.
Plaid is an industry-leading service that allows for the instant verification and use of a bank account to make payments. We partner with Plaid to give customers the ability to pay via ACH (direct debit from a bank account) just by logging into their online account.
Plaid is used by over 12,000 financial institutions (including Venmo, Chime and Betterment) to connect bank accounts. Plaid never shares your personal financial data without your permission, and they never sell or rent it to outside companies. To learn more about Plaid, visit their website.
Plaid partners with most U.S. banks, but if you do not see your bank listed, please use another payment method.
Bank account verification is instant — as soon as you add your account to the app, you can use it to pay for money transfers.
When you have finished entering your order information, you’ll see the Review Order screen.
On the Review Order screen, scroll down to the Payment Method details. Make sure that your bank account is displayed as the payment method. If your bank account is not displayed there, tap “Change” and select your bank account from the list. Then complete your order.
Bank account payments usually take up to 4 business days to complete. Your money transfer will be processed as soon as we receive the payment from your bank.
If you need to send money faster, please pay with a debit or credit card.
To remove a bank account:
If you decide to use this bank account again, simply add it back in the app.
If you need to cancel, go to the Your Activity screen and tap the transaction you would like to cancel. Then tap the Cancel button at the top of the transaction details screen. We will do our best to process your cancellation request before the payment has been deducted from your bank account.
If your cancellation is processed after we have received payment from your bank, we will instruct the bank to issue a refund. Please allow 2 to 5 business days for the refund to be posted to your bank account. If you have not received your refund after 10 business days, please contact our customer support team. For US customers, the phone number is 716-271-1468; for customers in Canada, the phone number is 888-979-2677.