Simply go to the All Services screen and tap Send Money to get started.
After selecting a recipient or country and the amount you want to send, you’ll need to select how the funds should be delivered and enter your payment method (debit or credit card).
Once we receive your order, we will review and process it, then notify you with a text message, push notification and/or email when the money is available for your recipient. The current status of your order will always be displayed on the Activity screen.
If you would like to repeat a previous money transfer, go to the Activity screen and tap on a completed order. Your recipient's information will be automatically filled in, so you're only a few taps from sending more money.
After you select a recipient or country and the amount you wish to send, you will see the transfer fee and exchange rate that apply to your money transfer. You will also see any special offers that are available.
The transfer fee amount is determined by how much money you are sending and how you are paying for your order. If you are paying with a credit card, instead of a debit card, the fee will be higher. Please note that fees, exchange rates and offers are subject to change without notice and can vary by amount and country.
If you are a new money transfer customer, you are eligible for a special promotion: Your first money transfer up to $300 is free.
No one likes waiting, and that's why we are committed to delivering funds to your recipient as quickly as possible. Most transfers are available in minutes.
For more information about delivery times, please use these links:
You will receive notifications when the status of your order changes, and you can also check the Activity screen for updates. Factors that may affect transfer time are holidays, delivery method, time zones, agent hours and required review process.
The Activity screen shows your most recent transactions, from newest to oldest. You will see the recipient’s name and country, as well as the delivery method, amount sent and order status.
If you don't see the money transfer you're looking for, use the Search at the top of the Activity screen.
On the Activity screen, completed money transfers will show a green check mark and the date and time the funds were paid out to the recipient or received by the recipient’s bank (for a bank deposit).
You will also receive a text message, push notification and/or email when the funds have been paid out.
If you don't see the order you're looking for, use the Search at the top of the Activity screen.
You will need your recipient’s full name as it is listed on their official identification or bank account. Depending on the delivery method you choose, you may also need to provide your recipient’s bank account number, street address or mobile phone number.
To authenticate your identity and comply with government regulations, we may ask you to provide your driver's license and/or other supporting documents to complete your order.
If such information is needed, we will notify you via email or phone call during the order process or soon after you have submitted your order.
The minimum amount is $10 and the maximum is $2,999.
There may be other limitations that lower the maximum amount based on the recipient’s country or the delivery method you select.
We offer different delivery options depending on the destination country and our in-country partners. Options include:
On the All Services screen, tap Send Money and then select a country and the amount you are sending to see the available delivery options.
We are committed to delivering money to your recipient as quickly as possible. Most transfers are available in minutes, but delays sometimes happen.
Here are some reasons why a transaction may be delayed or canceled by BOSS Money:
In your recipient’s country, there may be delays related to payment partners (including banks, cash pickup locations, mobile wallet operators and disbursement service providers) and their business procedures:
When you select Bank Deposit as a delivery method, the funds you send will be deposited directly into your recipient’s bank account.
To select Bank Deposit, follow these steps:
You can track the status of your money transfer on the Activity screen.
After you select the amount you want to send, the transfer fee will be shown in the order details at the bottom of the Delivery Method screen.
The fee amount is determined by how much money you are sending and how you are paying for your order. If you are paying with a credit card, instead of a debit card, the fee will be higher.
If you are a new money transfer customer, you are eligible for a special promotion: Your first money transfer up to $300 is free.
To find out if you can send a bank deposit to your recipient, go to the All Services screen and tap Send Money. Then select your recipient or a country and the amount you want to send.
On the Delivery Method screen, you will see if Bank Deposit is an option. For a list of banks you can send to, tap Bank Deposit and then Select bank. Be sure to use the search feature if you don't see your recipient's bank in the list.
After approving your money transfer order, we release the funds to the destination bank within minutes.
Please note that the bank must then deposit those funds into your recipient's account. Depending on the bank, this funding process could take minutes or several business days to complete.
On the app's Activity screen, the "Completed" status for a bank deposit refers to when the destination bank acknowledged receipt of the funds — not when the bank made those funds available in your recipient's account.
If your bank deposit was rejected or canceled by the recipient's bank, the most likely reason is that you tried to send US dollars (USD) and your recipient's account is in a different currency.
To avoid this problem, you should always send the same currency as your recipient’s bank account. For example, be sure you are sending Dominican pesos (DOP) to a bank account in the Dominican Republic.
Another common reason for cancellation is that the recipient information you entered does not match the information at the destination bank. To prevent this, please be sure to enter your recipient's full name exactly how it appears on their bank account.
You should send the same currency as your recipient’s bank account.
If the account is in local currency and you send US dollars (USD), your money transfer will most likely be rejected by the bank.
If the receiving bank does accept US dollars, they will apply their own currency conversion rate and may also charge your recipient a fee. This means your recipient will end up with less money. It is best to send the currency that matches the bank account.
Once a transaction has been set up as a bank deposit, we will do our best to process your cancellation request; however, if the funds have already been deposited in your recipient's bank account, your order cannot be canceled.
To request a cancellation, go to the Activity screen and tap the money transfer you would like to cancel. At the bottom of the transaction details screen, press the Cancel button.
Please note that pressing the Cancel button does not guarantee that your money transfer will be cancelled.
When you select Cash Pickup as a delivery method, your recipient will be able to collect cash directly from an authorized location or office in their area.
To select Cash Pickup, follow these steps:
You can track the status of your money transfer on the Activity screen.
After you select the amount you want to send, the transfer fee will be shown in the order details at the bottom of the Delivery Method screen.
The fee amount is determined by how much money you are sending and how you are paying for your order. If you are paying with a credit card, instead of a debit card, the fee will be higher.
If you are a new money transfer customer, you are eligible for a special promotion: Your first money transfer up to $300 is free.
Cash pickups are usually available within minutes.
You will receive notifications when the status of your money transfer order changes, and you can also check the Activity screen for updates.
In most cases, your recipient will receive an SMS text message when the money is ready for pickup.
This will depend on which payer you select (since not all payers send notifications) and if your recipient has given permission to receive SMS text messages on their phone.
When you are setting up your money transfer in the app, make sure that you have entered your recipient's mobile phone number correctly and have included the country code and city code.
Your recipient will need a valid photo ID that shows their full legal name. The name on the ID must match the name you supplied when you submitted the order. It is important to make sure the recipient name you enter matches your recipient’s ID exactly, otherwise your recipient may not be able to collect the cash.
In some cases, your recipient will also need a transaction reference number or pickup number. This will have been sent to your recipient by the payer via SMS text message once the cash is available for pickup. Be sure you have correctly entered your recipient’s mobile phone number when you submit the order.
You will also receive the pickup number, so you can share it with your recipient if they do not receive it directly on their phone.
Certain destinations or payers may impose taxes, fees, and/or tariffs when your recipient receives — or has access to — the transferred funds.
If your recipient is having difficulty collecting their cash, please ensure the following:
There are some countries where we cannot offer cash pickup due to regulatory or commercial reasons.
On the All Services screen, just tap Send Money and then select a country and the amount you are sending to see the available delivery options.
When you select Home Delivery as a delivery method, an authorized delivery courier or agent will bring cash to your recipient’s home address.
Please note that home delivery service is only available for the Dominican Republic.
To select Home Delivery, follow these steps:
You can track the status of your money transfer on the Activity screen.
After you select the amount you want to send, the transfer fee will be shown in the order details at the bottom of the Delivery Method screen.
The fee amount is determined by how much money you are sending and how you are paying for your order. If you are paying with a credit card, instead of a debit card, the fee will be higher.
If you are a new money transfer customer, you are eligible for a special promotion: Your first money transfer up to $300 is free.
Home delivery funds are usually available in the destination country within 30 minutes. Our in-country partner will call your recipient to coordinate a delivery time.
When you are setting up your money transfer in the app, make sure that you have entered your recipient's mobile phone number correctly and have included the country code and city code.
You will receive notifications when the status of your order changes, and you can also check the Activity screen for updates.
Your recipient will need a valid photo ID that shows their full name. The name on the ID must match the name you supplied when you submitted the order. It is important to make sure the recipient name you enter matches your recipient’s ID exactly, because the delivery courier will only release funds to the person named on the transaction receipt.
In some cases, your recipient will also need a transaction reference number. This will have been sent to your recipient by SMS. Be sure you have correctly entered your recipient’s mobile phone number when you submit the order.
You will also receive the transaction reference number, so you can share it with your recipient if they do not receive it directly on their phone.
No. Your recipient will not be charged a fee for the delivery.
Mobile money (also referred to as a mobile wallet) is an electronic service available in many countries that allows users to store, send and receive money using their mobile phone. It is a popular alternative to traditional bank accounts and can be used on both smartphones and basic feature phones.
To select Mobile Money as a delivery method, follow these steps:
You can track the status of your money transfer on the Activity screen.
Mobile money (also known as a mobile wallet) stores funds in a secure account linked to a mobile phone number. In most cases the account number will be the same as the mobile phone number, but not always.
Before sending funds to a mobile money account, please check with your recipient to determine the correct mobile phone number to use for a money transfer.
After you select the amount you want to send, the transfer fee will be shown in the order details at the bottom of the Delivery Method screen.
The fee amount is determined by how much money you are sending and how you are paying for your order. If you are paying with a credit card, instead of a debit card, the fee will be higher.
If you are a new money transfer customer, you are eligible for a special promotion: Your first money transfer up to $300 is free.
After your order is accepted and your payment is verified, funds are usually available within minutes. If we need additional information from you to complete your order, we will contact you directly via email or phone call.
You will receive notifications when the status of your order changes, and you can also check the Activity screen for updates.
We recommend confirming that you have correctly entered your recipient's mobile phone number before submitting your transaction.
Once the transaction has been paid into a mobile wallet, it is very unlikely that the funds can be recovered.
Most mobile money services allow users to:
In most countries, funds in a mobile money account are protected by financial regulations similar to those that protect traditional bank accounts.
A mobile money transaction requires the user to enter a PIN before it is completed, and a record of the account balance and all transactions is maintained, so the user’s funds are kept safe in case the phone is lost or stolen.
Mobile money accounts are primarily offered by mobile phone service providers or by banks. To get an account, your recipient will need to visit an authorized provider in their area, complete the necessary application forms and present a valid form of identification.
If you are seeing this error, the likely reason is that you have typed the account number incorrectly or that your recipient has not provided you with the correct account number.
If you have verified the account number with your recipient and have typed it correctly, then there is likely an issue with the bank account. For example:
Ask your recipient to check with their bank to find out why the account cannot receive money transfers. If possible, to complete your money transfer use another delivery method, such as Cash Pickup.
To request a cancellation, go to the Activity screen and tap the money transfer you would like to cancel. At the bottom of the transaction details screen, tap the Cancel button.
We will do our best to process your cancellation, but if the funds have already been released for payment to your recipient, your order cannot be canceled.
On the Activity screen, the order status will show as “Canceled” and you will receive confirmation in a text message, push notification and/or email.
After you receive confirmation that we have successfully canceled your money transfer order, please allow 2 to 5 business days for the refund to be posted with your financial institution or on your credit/debit card.
Note that it could take up to 10 business days depending on your bank.
The refund will be issued to the same account you used to pay for your money transfer. In most cases, both the original charge and your refund will show up on your bank/card statement. Sometimes, the original charge will just be removed.
If it's been more than 10 business days and you have not received your refund, please follow these steps:
Please note that Caribe Express will only deliver funds if they have been able to directly contact your recipient by phone.
To ensure delivery, please ask your recipient to contact Caribe Express at 809-221-5418.
Debit Cards: We accept most debit cards issued by Visa or Mastercard. Prepaid debit cards from any card issuer cannot be used to send money transfers.
Credit Cards: We accept Visa, Mastercard and American Express.
Please note: If your credit card issuer classifies money transfers as cash advances, they may charge you an additional fee.
Debit Cards: There are no extra fees for paying with a debit card.
Credit Cards: Some credit card issuers classify money transfers as cash advances and may charge you an additional fee. (This fee is charged by your credit card issuer, not by BOSS Revolution.)
Please check your cardholder terms and conditions if you are not sure if this type of fee will apply to your money transfer.
If your debit or credit card was not accepted for payment, please check the following:
If your card information is correct and you are still unable to complete a transaction, please try using a different debit or credit card.
If you submit an order and your card is declined, please contact your card issuer or bank. They will be able to provide information about the status of your card and account.
To complete your order, please try using a different debit or credit card.